Refund policy
RETURN & REFUND POLICY
Last Updated: October 4, 2026
At Shopezo, we want you to have a smooth and satisfactory shopping experience. If you receive a defective, damaged, incorrect, or otherwise eligible product, you may request a return or refund according to the terms of this policy.
1. RETURN ELIGIBILITY
We accept eligible return requests within 30 days of receiving your order.
To be eligible for a return:
• The product must be unused and in the same condition in which you received it.
• The product should be returned with its original packaging, tags, accessories, and other included items, where applicable.
• You must provide your order number or valid proof of purchase.
• The product must be eligible for return according to the applicable product-specific return conditions.
To request a return, please contact us at:
Email: contact.shopezo@gmail.com
Please do not send any product back without contacting us first. Unauthorized returns may not be accepted.
Return Address:
Please contact us at contact.shopezo@gmail.com to receive the applicable return instructions and return address.
2. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
Please inspect your order as soon as you receive it.
If you receive a damaged product, defective product, incorrect product, or a product that is materially different from what you ordered, please contact us at contact.shopezo@gmail.com as soon as possible.
We may request photographs or videos of the product and its packaging to verify the issue.
If the issue is confirmed, we may provide an appropriate solution, which may include a replacement, return, or refund, depending on the circumstances and product availability.
3. NON-RETURNABLE PRODUCTS
Certain products may not be eligible for return due to their nature, hygiene requirements, customization, or other product-specific restrictions.
These may include:
• Personalized or customized products
• Products that cannot be resold for hygiene or safety reasons
• Perishable products
• Products damaged due to misuse, improper handling, or normal wear and tear
• Products specifically marked as non-returnable on the product page
Products that are defective, damaged during delivery, or incorrectly supplied may still be eligible for an appropriate resolution where applicable.
If you are unsure whether your product is eligible for return, please contact us before sending anything back.
4. RETURN SHIPPING
If a return is approved because the product is defective, damaged, incorrect, or due to an error on our part, Shopezo may provide instructions regarding return shipping.
For returns requested for other eligible reasons, any applicable return shipping cost will be communicated before the return is processed.
5. EXCHANGES
If an exchange is available for your product, we will inform you after reviewing your return request.
Exchange availability depends on product availability.
If the requested replacement product is unavailable, we may offer another appropriate resolution, such as a refund.
6. ORDER CANCELLATION
If you wish to cancel your order, please contact us as soon as possible at:
contact.shopezo@gmail.com
Cancellation requests can only be accepted if the order has not already been processed, shipped, or handed over to the delivery carrier.
Once an order has been shipped, cancellation may no longer be possible and the applicable return process may need to be followed.
7. REFUNDS
Once your returned product has been received and inspected, we will notify you whether your refund has been approved or rejected.
If your refund is approved, the refund will generally be processed to your original payment method.
Please allow 7–10 business days for the refund to be processed after approval. The actual time for the money to appear in your account may vary depending on your bank, payment provider, or financial institution.
If you have not received your approved refund after the applicable processing period, please contact us at:
contact.shopezo@gmail.com
8. REFUND AMOUNT
The amount refunded will depend on the reason for the return and the applicable terms of the order.
Any applicable shipping charges, return shipping costs, discounts, promotional offers, or other deductions will be communicated where applicable before the refund is processed.
9. FAILED OR UNDELIVERED ORDERS
If an order cannot be delivered because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, refusal to accept the package, or other reasons attributable to the customer, additional charges or restrictions may apply to any re-shipment or refund.
For Cash on Delivery (COD) orders, repeated refusal or non-acceptance of orders may affect your ability to place future COD orders with Shopezo.
10. CONTACT US
If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact us:
Shopezo
Email: contact.shopezo@gmail.com
Website: shopezo.in