Terms of service

Welcome to Shopezo!

These Terms of Service (“Terms”) govern your access to and use of the Shopezo website, shopezo.in, and the products and services offered through it (“Services”).

In these Terms, “Shopezo”, “we”, “us”, and “our” refer to the business operating the Shopezo store. “You” and “your” refer to any visitor, customer, or user of our Services.

Shopezo is powered by Shopify, which provides the technology and platform used to operate our online store. Purchases made through Shopezo are transactions between you and Shopezo.

By accessing, browsing, or purchasing from our website, you agree to these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use our website or Services.

1. ELIGIBILITY AND USE

By using our website or placing an order, you confirm that you are legally capable of entering into a binding agreement under applicable law.

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must provide accurate, current, and complete information when placing an order or communicating with us.

We reserve the right to refuse service, cancel orders, or restrict access where reasonably necessary to protect our customers, our business, or the integrity of our Services.

2. OUR PRODUCTS

We aim to display our products, descriptions, images, colors, sizes, specifications, and other information as accurately as reasonably possible.

However, product colors and appearance may vary depending on your device, screen, lighting, or other settings.

Product availability, specifications, prices, and descriptions may change without notice.

We reserve the right to discontinue products or limit quantities where reasonably necessary.

3. PRODUCT AVAILABILITY

All products are subject to availability.

If a product becomes unavailable after you place an order, we will contact you using the information provided with your order and, where applicable, offer an appropriate resolution, including cancellation and refund.

4. ORDERS

Placing an order constitutes a request to purchase the selected products.

An order is considered accepted when Shopezo confirms the order and/or begins processing it.

We reserve the right to refuse or cancel an order where permitted by applicable law, including in cases involving pricing errors, suspected fraud, product unavailability, incorrect information, or other legitimate reasons.

If we cancel an order after payment has been received, we will process the applicable refund.

Please carefully review your shipping address, contact details, product selection, quantity, and other order information before completing your purchase.

5. PRICES AND PAYMENTS

All product prices displayed on our website are in Indian Rupees (INR), unless otherwise stated.

Applicable taxes, shipping charges, or other mandatory charges will be displayed or communicated as applicable before or during checkout.

Prices and promotions may change without prior notice. The price applicable to your order will be the price displayed at the time your order is placed, subject to correction of obvious errors.

You agree to provide accurate payment and billing information and confirm that you are authorized to use the selected payment method.

6. SHIPPING AND DELIVERY

We process and ship orders to the delivery address provided by the customer.

Estimated delivery times are provided for guidance only and may vary depending on the destination, product, supplier, courier service, weather, public holidays, operational issues, or other circumstances beyond our reasonable control.

We are not responsible for delays caused by courier partners, incorrect or incomplete addresses, customer unavailability, natural events, government restrictions, or other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate shipping address and contact number.

For detailed information, please see our Shipping Policy.

7. DELIVERY ISSUES

If your order arrives damaged, incorrect, incomplete, or otherwise has an issue, please contact us as soon as reasonably possible at:

Email: contact.shopezo@gmail.com

Please provide your order number and relevant photographs or videos where appropriate so that we can investigate and assist you.

8. RETURNS, REFUNDS AND EXCHANGES

Returns, refunds, replacements, and exchanges are handled according to our Refund & Return Policy.

Please review our Refund & Return Policy before purchasing.

Refunds, where approved, will be processed using the applicable payment method or another lawful method available to us.

We do not exclude or limit any consumer rights that cannot legally be excluded or limited under applicable law.

9. CANCELLATION

You may request cancellation of an order by contacting us as soon as possible after placing the order.

Cancellation may not be possible once an order has been processed, packed, shipped, or otherwise entered the fulfillment process.

Where cancellation is permitted and payment has already been received, any applicable refund will be processed according to our Refund & Return Policy and applicable law.

10. CUSTOMER INFORMATION AND PRIVACY

When you use our Services or place an order, we may collect and process information necessary to operate our store, process payments, fulfill orders, provide customer support, prevent fraud, and comply with applicable legal requirements.

Our handling of personal information is described in our Privacy Policy.

11. INTELLECTUAL PROPERTY

All content on the Shopezo website, including text, graphics, logos, images, designs, trademarks, product content, and website materials, is owned by or licensed to Shopezo or its respective rights holders unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our website content without prior written permission, except where permitted by applicable law.

“Shopezo” and the Shopezo logo are brand assets of Shopezo.

12. THIRD-PARTY SERVICES AND LINKS

Our website may use third-party services, applications, payment providers, shipping providers, analytics services, or links to third-party websites.

Third-party services are governed by their respective terms and policies.

We are not responsible for the content, availability, security, or practices of third-party websites or services to the extent permitted by applicable law.

13. PROHIBITED ACTIVITIES

You agree not to use our website or Services:

(a) for any unlawful purpose;

(b) to commit fraud or facilitate fraudulent transactions;

(d) to interfere with the operation or security of our website;

(e) to attempt unauthorized access to our systems or accounts;

(f) to introduce malicious code, viruses, or harmful software;

(g) to infringe the intellectual property or other rights of others;

(h) to impersonate another person or entity; or

(i) to engage in conduct that may reasonably harm Shopezo, its customers, service providers, or the operation of the Services.

14. REVIEWS AND FEEDBACK

If you voluntarily submit reviews, comments, suggestions, photographs, or other feedback to Shopezo, you represent that you have the necessary rights to provide that content.

You grant Shopezo a non-exclusive, royalty-free right to use, reproduce, display, and publish such content for operating and promoting the Services, subject to applicable law.

We may remove content that is unlawful, misleading, abusive, defamatory, fraudulent, or otherwise inappropriate.

15. ERRORS AND CORRECTIONS

There may occasionally be typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, availability, shipping information, or other website content.

We reserve the right to correct such errors and update information when reasonably necessary.

If an error materially affects an order, we may contact the customer and provide an appropriate resolution in accordance with applicable law.

16. DISCLAIMER

To the maximum extent permitted by applicable law, the website and Services are provided on an “as available” basis.

We do not guarantee that the website will always be uninterrupted, secure, or error-free.

Nothing in these Terms is intended to exclude or restrict any warranty, consumer right, or legal protection that cannot lawfully be excluded or restricted.

17. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Shopezo will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or Services.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

18. INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising directly from your unlawful use of the Services or your material breach of these Terms.

Nothing in this section limits any rights or remedies that cannot legally be limited.

19. TERMINATION OR SUSPENSION

We may suspend or terminate access to our Services where reasonably necessary, including where we believe there has been fraud, abuse, unlawful activity, or a material violation of these Terms.

Any rights or obligations that by their nature should continue after termination will remain effective.

20. GOVERNING LAW

These Terms shall be governed by the applicable laws of India.

Any dispute will be subject to the jurisdiction of the courts having appropriate jurisdiction over the matter, subject to applicable consumer protection laws and other mandatory legal rights.

21. CHANGES TO THESE TERMS

We may update these Terms from time to time.

The updated version will be posted on this page with an updated “Last Updated” date.

Your continued use of the Services after changes are posted constitutes acceptance of the updated Terms to the extent permitted by law.

22. GRIEVANCE AND CUSTOMER SUPPORT

For questions, complaints, order issues, returns, refunds, or other concerns, please contact us:

Business/Legal Name: [ Shopezo ]

Brand Name: Shopezo

Website: shopezo.in

Customer Support Email: contact.shopezo@gmail.com

Business Address:

Rohini in Delhi